FAQ
How Do I Place An Order?
Wand Shop:
Simply add the item to your basket, then proceed to the checkout. All Collection wands are bespoke and once sold are gone, we do not replicate any wand.
Mystery Wands/Majestic Mystery Wands:
We give you a limited number of variables for you to select from. Once you have made your selection simply add the item to your basket then proceed to the checkout. Please note that the variables given to you are the only variables we give for your design, the rest of your design is down to us and we are not liable to fulfil any further personal requests for these wands. All Mystery Wands are bespoke and never replicated.
Build Your Own Wand:
We give you a number of variables for you to select from. Once you have made your selection simply add the item to your basket then proceed to the checkout. Please note that the variables given to you are the only variables we give for your design, the rest of your design is down to us and we are not liable to fulfil any further personal requests for these wands. All Build Your Own Wand are bespoke and never replicated.
Custom Wand:
Currently on pause.
Payment and Shipping
Payment is via the website shop. Simply add products to your basket and proceed to the checkout. We accept all major card payments.
UK shipping is free for all orders over £50, otherwise a £4.99 postage cost will be added to your order.
Shipping is via Royal Mail usually takes between 3 - 5 business days.
International shipping is currently not available.
Returns and Refunds
We offer a money-back guarantee if you are not 100% satisfied with your product. Return requests must be made within 14 days of order receipt. For a full refund products must be returned at customers own cost in an undamaged condition. We will not accept returns outside the 14-day period. Shipping charges will not be covered by Willbott’s Wands.
Safety
At Willbott's a magic wand is not merely a piece of wood, it is a gateway to the mind's power of imagination and creativity. A means of accessing your deepest thoughts and desires and making them come in to being through play.
We do say, however, that no-one under the age of 5 should possess a wand due to the magical powers contained within.
Workshop Opening Hours
Monday to Friday
10am - 5pm
Experience Opening Hours:
Check our booking website for up to date hours.
https://willbottswands.resova.co.uk/items/availability